FREQUENTLY ASKED QUESTIONS - FAQS

Ordering

How can I track my order?

We will email you as items in your order ship, or if there are updates on the status of your order. Alternatively please email us if you need to know the status of your order.

How do I know if ordering online is secure?

To help determine if your connection is secure, look at the status bar of your browser window. If you see an unbroken key or a closed lock (depending on your browser), Secure Sockets Layer (SSL) should be active, which helps to protect the transmission of information through the website. You should also verify that the URL for the page you are on includes "https" at the beginning. Most browsers offer additional security alerts as well.


Registration Benefits

What are the benefits of registering?

Customer Reviews: Share your thoughts about your Arabian Fashion purchases. Assign a one- to five-star rating and write a review.

Email Updates: Get the scoop by signing up for specialized email updates. Whether you're interested in fashion trends, menswear, womenswear or sale items, we've got the email update for you. You can unsubscribe from our newsletters at any time by clicking Unsubscribe at the bottom of any email we've sent you.

Address Book: For a true time-saver, fill your address book with your family's and friends' addresses so that you never have to enter them again in the future.

Purchase History: If you've placed an order, you can determine its status, plus check on the order dates and order numbers for items you've purchased in the past.


Orders and Returns

What methods of payment can I use?

Arabian Fashion accepts the following:

Credit Cards: Visa, MasterCard, JCB, American Express and Discover Network, Cryptocurrencies

At this time, we cannot accept cash, CODs, checks, money orders or gift certificates for online purchases. If you have any questions, please email us at info@arabianfashion.com

Will you charge sales tax on my order?

It depends where your order is being shipped. Some countries have their own custom customs charges payable when you receive your order.


Billing & Charges

What is a Credit Card Authorization?

Once your order is placed, a pre-authorization (pending charge/hold) for the full amount will be applied to your credit card. Depending on your financial institution, this pre-authorization is usually removed automatically within 7 days.

When will my credit card be charged?

Your credit card will be charged for the cost of each item as it ships. You may see multiple credit card charges if you have an order that contains multiple items that are shipped at different times.

When will I receive my refund?

All refunds will be credited to your Arabian Fashion Gift Card.

Can I cancel an order?

We are usually unable to change or cancel an order after you've placed it.
Your credit card will not be charged if we are unable to fulfill and/or cancel your order for any reason. If we have to cancel your order, we’ll notify you as soon as possible.


Shipping

How much will it cost to ship my order?

We offer Free Shipping!

Can I return or exchange my purchase if I don't like it?

Yes. For information, see our Returns Policy.

What do I do if I didn't receive a shipment?

If you're missing items or shipments, contact us within 30 days of ship date.


ArabianFashion.com Website

Why doesn't your site work with my browser?

Ordering from our site requires the use of an SSL-compliant browser. We recommend using the latest version of Google Chrome, Microsoft Edge (preceded by Internet Explorer), Apple Safari or Mozilla Firefox. If you're using early versions of the browsers listed, we can't guarantee that all our site features will work correctly. You'll need to turn on cookies in your browser preferences too.

Do I need to turn on cookies in my web browser to shop the site?

Yes. Arabianfashion.com cookies allow us to:

  • Recognize you as a returning visitor.
  • Store and retrieve items in your Shopping Bag and in your Wish List.
  • Arabian Fashion is committed to continually improving your experience with our website. Cookies are an effective way to identify unique and anonymous visitors, and understand how they navigate our website. An anonymous visitor to our site remains anonymous in all cases. We do not attempt to identify visitors if they do not voluntarily register on our website or place an order. Cookies can't be used to retrieve personal data from your hard drive, install a virus, get your email address or obtain any information about who you are.

We only use the information that we gather from the use of cookies to understand usage patterns, offer personalized features or to isolate problems experienced by visitors to our website. We do not use cookies for any other purpose.

How do I turn on cookies in my browser?

To turn on cookies and shop our site, follow the steps provided by your browser help.

You can refuse cookies by turning them off in your browser. If you turn off cookies, though, we will not be able to track your order or enable you to make a purchase from our website. Nor will we be able to recognize you as a signed-up user to allow you access to your account information.

Does your site use pop-up advertising?

No, Arabianfashion.com does not participate in pop-up advertising. If you are seeing pop-up ads on your computer screen, it is most likely due to an adware program installed on your hard drive. Many of these programs are designed to install themselves with little to no warning while you browse shopping, coupon and music websites.

How do you use cookies?

We use cookies in order to improve your shopping experience. When you visit Arabianfashion.com, your cookie helps us keep track of your order as you shop our website. If you have saved your information with us, your cookie allows us to recognize you when you return to our website and provides you with access to your account information. If you saved your information with us or ordered from us, we also use cookies to monitor and maintain information about your use of our website. If you have not saved your information with us or ordered from us, we may monitor and maintain information about your use of our website in a manner that does not identify you. In either case, this information helps us serve you better by improving our website design, as well as our products, services and promotions.

We also may use cookies to track and maintain the identity of the website you visited immediately prior to ours to further improve our website design and to fulfill contracts with our business partners. We do not otherwise track any information about your use of other websites.

How can I contact Arabian Fashion about a potentially fraudulent website or email?

Recently, there has been an increase in the number of websites and emails that try to get personal information from customers. Often these emails or websites solicit charitable donations under the name of reputable companies or offer Gift Cards in return for information. Arabian Fashion does not solicit charitable donations in this way, or sponsor these websites, nor are we affiliated with the site operators. If you are aware of any fraudulent websites or emails, please forward the information to our email info@arabianfashion.com or call us at 3054710000 so that we can follow up.


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